At Social Marketing 180, we know that it is very important to have a good relationship with our clients. We ensure that we are always there to solve problems whenever something comes up, and we always follow a process that helps our clients to get to where they want to be. Our account managers always strive to deliver the right solution for every client’s needs. We only give them a handful of clients which allows them the time and attention needed to get better acquainted with each individual company. This not only strengthens our relationships, but also makes it easier for us to be more knowledgeable about their operations and requirements in order to provide an optimal solution.
How does our account management approach differ from the rest of the pack
Unlike other lead generation agencies, we are always focused on listening to our clients and providing solutions that we know will take their business to success. We take time to get to know each of our clients on an individual basis. This not only strengthens our relationship with them, but also gives us time to find out more about their operations and requirements in order to provide the appropriate solution for each situation. It is this personal touch that sets us apart from any other company out there today.
Our Account Managers
Our account managers have been trained to become problem solvers. They are composed of individuals who have acquired vast expertise in their respective fields. Most importantly, they are knowledgeable when it comes to the products and services that we offer so they can be able to recommend the right solution for you. We provide them time to study everything about your business so they can find out what is the appropriate product or services that you need for a successful business.
Your account manager will always be hands-on with your needs. They will always be accessible for you to address any concerns that you may have at any point of us doing business together. We treat every client the way we would like to be treated, which is why our account managers are also committed to offer quick responses to your inquiries.
We are confident that our account managers can stand on their own. Apart from being knowledgeable of your industry, they are also equipped with high problem solving skills that will be able to handle any challenges you may encounter. Not only do we offer our clients great service, but we give them the peace of mind knowing that their accounts are always in good hands. Our account managers are committed to prove themselves not just to you, but to our entire company.
Weekly Check-In Call
When you have a question about your account, it is critical that we’re available to answer. We offer weekly check-in calls, so that our clients can get the answers they need and stay on top of their campaigns. It’s important for us to talk with each client at least once per week to make sure everything is running smoothly and efficiently. We always make sure that all the processes and actions are being met by your team and ours. We always ensure we’re staying on track and not missing anything.
We give you materials to improve your sales process
One part of our Account Managers’ responsibilities is to provide our materials to you -these materials we use are tested and proven to improve and generate more sales for your business. We provide scripts for your team in order for them to become better at sales.
We make your team better at sales
We provide million-dollar scripts we use to convert leads into paying customers. Our account managers are also responsible for training your team to handle objections from the people you want to avail your services. From delivering the right approach, right tone and turning a “no” into a “yes”, up to creating a good customer relationship, we are focused on making your team get better at sales everyday.
We train your team to become accountable for every sales call they take. Because of this, sales managers are able to monitor the campaign’s progress accurately and improve their reports every week. We also provide accountability on our end by giving you weekly updates on your account’s performance. We show you how many leads were generated, how many were converted into clients, what channels did your target audience use to search for your services, and how much did it cost you to get a client.
Positive Feedback from our clients.
Our clients love our dedicated Account Managers. We only hire the best of the best, and we train them extensively on company standards and procedures. They know how important communication is in order to provide you with the best experience. By focusing on your needs and wants, we make sure that our clients get the best support possible. We work with you to make no compromises when it comes to finding solutions for your online presence and marketing strategies.
Our Account Management team Offers Full Transparency
Our account managers are always available to answer any questions, and since they handle only a handful of clients, they can focus all their attention on you! Alternatively, many companies take care of multiple accounts with each account manager, so there is no assurance that your business is given full attention.
That’s why when our clients give us a ring, they know it will be answered with the utmost care and expertise. In addition, we provide true transparency into your account, so you can always see what has been done and what is upcoming in the days ahead.
Hiring the right account manager is critical to your company’s success. That is why we value our Account Management team as a vital part of your day to day success. To find out more about how our SM180 Account Managers can help you grow your business, give us a call today!
We’re committed to providing exceptional service for all of our clients and are always available when needed. If you have any questions or would like to schedule an appointment with one of our experts, feel free to get in touch!